The Veterans Home Care (VHC) assists veterans and war widows/widowers with low level needs who wish to continue living at home for longer and avoid premature admission to residential care. The program is provided through the Department of Veterans’ Affairs (DVA)
Veterans and war widows are eligible for a VHC assessment for all VHC services. In order to receive services a veteran must be assessed by the Veterans’ Home Care Assessment agency for their area.
To arrange an assessment for services call our regional Veterans Home Care Assessment Agency, the details are listed below.
Assessment Agency: ADSSI (Aged & Disability Support Services Inc.)
Region:MID NORTH COAST
Phone: 1300 578 478
The Assessor will talk to you about your situation at home and identify services you may need.
Following a request from the VHC assessment agency NSW Home Support Services will arrange a time with you to commence the delivery of the approved services.
If you’re eligible, the services you need will be detailed in a VHC care plan, which will be sent to you and to NSW Home Support Services as your provider. This plan will include:
details of what is approved
the period of approval
the co-payment amount
Fill the online application
A Member of the Aged Care Assessment Team (ACAT) will visit you in the home to carry out an assessment to determine what level of care is most suitable to you and your situation.
There are 4 levels of care through Home Care packages ranging from Level 1 (low level) to Level 4 (high level).
If you would like help preparing for this assessment, call us on 1300 770 118, one of our friendly staff member will talk you through the process.
Once you have received your Home Care Package our Service Planners will listen to what’s important to you and develop a Support Plan in consultation with you, your family or carer. You determine your level of involvement in how your home care package is used, so that you can obtain the support and lifestyle you want.
We ensure that we work closely with the person that has been assigned the Package, their family or carer. We discuss their health & wellness goals whilst ensuring the support received suits the person’s lifestyle choices and daily routines. Our wellness and reablement approach to service delivery aims to promote independence and autonomy.
We are competitive with our Package Management and Care Management charges ensuring your package of care and support is not taken up with excessive costs in order to maximise the available funds to support your needs.
Contact us on 1300 770 118 to discuss your support needs and any of the financial aspects of the Home Care Packages.
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The cost of our service will depend on a client’s program and funding package. For some programs there may be a small gap payment, while for other programs there may be none. We can guarantee that unlike other Home Care providers we have no hidden extra fees. To learn more about how much your service may cost, please get in contact with our local team on 1300 770 118 and they will be happy to discuss.
Our Care team works with you to build a schedule with choice and options. We do this by working with you to build a roster, that suit you and your family best, in line with home care worker availability.
We at HSS, know how important consistency and regularity is to how you receive your home care services. This is why we work with you to find the right Home Care worker, one which you can build rapport and how is best suited to undertake your home care requirements. Our Care team also work with you to build a schedule by giving your choice and options. We do this by working with you to build a roster, that suit you and your family best, in line with home care worker availability.
Once a roster has been worked out, we will provide this to you on a regular basis, so you know who is coming and when.
Our Home Care team will work with you to build a team of local home care workers, who are great at what they do, as well as knowing your needs and requirements inside and out. Once we have worked out with you, who the local members of your Home Care team are, we will send you a schedule so you know who is coming and when.
Yes, this is possible. If you are currently unhappy with your Home Care provider and would like to switch to New South Wales HSS, we can guide you through this process. To learn more call our local team on 1300 770 118.
Yes! Here at New South Wales HSS unlike other providers, we don’t believe in national call centres. When you call us, you are put through to our local team of Care Managers who will be happy to chat.
Our Home Care services support people in the Coffs Harbour, Bellingen and Nambucca areas.
City of Coffs Harbour suburbs:
Bellingen Shire Suburbs:
Nambucca Valley suburbs:
We employ over 70 qualified and experienced staff with a broad range of skills who are committed to providing the highest standard of care. Our team love what they do and are devoted to ensuring that clients are valued, live independent lives and have the opportunity to participate fully in community life.
Founded by Trish Plunkett in 1991, NSW HSS owes its success to Trish’s dedication and desire to make a difference in the lives of others in the community we serve. Trish has always believed that better outcomes of care where possible could be achieved when people are given the choice to be cared for in the familiar surroundings and comfort of their own home.
We are pro-active regarding cultural diversity, using a holistic approach to ensure effective and relevant service delivery or support. We acknowledge that cultural diversity goes further than knowing the values, practises, beliefs and customs of a person. It also relates to one’s religious affiliation, sexual orientation, gender, age and disability status.