At NSW Home Support Services we understand health
care and we understand that protecting your personal information is important.
personal information provided to us, or otherwise collected by us when
Desilva Enterpises Pty Ltd T/A NSW Home Support Services.
Types of information
Personal information: is
information or an opinion, whether true or not and whether recorded in a
material form or not, about an individual who is identified or reasonably
Sensitive information: is
a sub-set of personal information that is given a higher level of protection.
Sensitive information means information relating to your racial or ethnic
origin, political opinions, religion, trade union or other professional
associations or memberships, philosophical beliefs, sexual orientation or
practices, criminal records, health information or biometric information.
The information we
The types of personal information we may collect about you include:
Sensitive information: The
types of sensitive information we may collect about you include:
Unless otherwise permitted by law, we will not
collect sensitive information about you without first obtaining your consent.
How we collect
We collect personal information in a variety of
Collection and use of
Personal information: We
may collect, hold, use and disclose personal information for the following
Sensitive information: We
only collect, hold, use and disclose sensitive information for the following
Disclosure of personal
information to third parties
We take the disclosure of your personal information
very seriously. We will not disclose your personal information without your
We may disclose personal information to:
Overseas disclosure: Where
we disclose your personal information to third parties listed above, these
third parties may store, transfer or access personal information outside of
Australia including but not limited to, India and Portugal.
We will only disclose your personal information to
countries with laws which protect your personal information in a way which is
substantially similar to the Australian Privacy Principles or we will take such
steps as are reasonable in the circumstances to protect your personal
information in accordance with the Australian Privacy Principles.
Your rights and
controlling your personal information
Your choice: Please read this
understand we will collect, hold, use and disclose your personal information in
information to us, however, if you do not, it may affect our ability to provide
our Services to you and your use of our Services.
Information from third parties: If
we receive personal information about you from a third party, we will protect
personal information about somebody else, you represent and warrant that you
have such person’s consent to provide the personal information to us.
Anonymity: Where practicable we
will give you the option of not identifying yourself or using a pseudonym in
your dealings with us.
Restrict and unsubscribe: To
object to processing for direct marketing/unsubscribe from our email database
or opt-out of communications (including marketing communications), please
contact us using the details below or opt-out using the opt-out facilities
provided in the communication.
Access: You may request
access to the personal information that we hold about you. An administrative
fee may be payable for the provision of such information. Please note, in some
situations, we may be legally permitted to withhold access to your personal
Correction: If you believe
that any information we hold about you is inaccurate, out of date, incomplete,
irrelevant or misleading, please contact us using the details below. We will
take reasonable steps to promptly correct any information found to be inaccurate,
out of date, incomplete, irrelevant or misleading. Please note, in some
situations, we may be legally permitted to not correct your personal
Complaints: If you wish to make
a complaint, please contact us using the details below and provide us with full
details of the complaint. We will promptly investigate your complaint and
respond to you, in writing, setting out the outcome of our investigation and the
steps we will take in response to your complaint. You also have the right to
contact the relevant privacy authority.
Storage and security
We are committed to ensuring that the personal
information we collect is secure. In order to prevent unauthorised access or
disclosure, we have put in place suitable physical, electronic and managerial
procedures, to safeguard and secure personal information and protect it from
misuse, interference, loss and unauthorised access, modification and
While we are committed to security, we cannot
guarantee the security of any information that is transmitted to or by us over
the Internet. The transmission and exchange of information is carried out at
your own risk.
to time. Cookies are text files placed in your computer’s browser to store your
preferences. Cookies, by themselves, do not tell us your email address or other
personally identifiable information. However, they do recognise you when you
return to our online Services and allow third parties, such as Google and
Facebook, to cause our advertisements to appear on your social media and online
media feeds as part of our retargeting campaigns. If and when you choose to
provide our online Services with personal information, this information may be
linked to the data stored in the cookie.
You can block cookies by activating the setting on
your browser that allows you to refuse the setting of all or some cookies.
However, if you use your browser settings to block all cookies (including
essential cookies) you may not be able to access all or parts of our online
Links to other
Our Services may contain links to other websites.
We do not have any control over those websites and we are not responsible for
the protection and privacy of any personal information which you provide whilst
visiting those websites. Those websites are not governed by this Privacy
We may, at any time and at our discretion, vary
recommend you check our website regularly to ensure you are aware of our
For any questions or notices, please contact our
Privacy Officer at:
If you are not satisfied with our response you can
complain to the Office of the Australian Information Commissioner
Telephone: 1300 363 992 (from overseas +61 2 9284
Last update: 22 November 2023