Our private services are suitable for those awaiting government funded packages or those who wish to engage a high quality private in-home support services on a regular basis.
Our experienced Service Planners develop an understanding of each client throughout the assessment & ongoing service provision process. The information gathered not only accounts for their physical and general care needs, but serves to develop a story around who they are spiritually, socially and culturally. This dialogue supports our understanding of individual care required based on recipients circumstances and encourages a holistic approach centred around the person determining:
Call us on 1300 770 118 to find out how our private services can help you. Our friendly staff will guide you through the process.
For several months, Dan has been coming to our home to help me with my gardens and lawn. He is a very eager worker and has a good knowledge in how to make our gardens look good. He weeds the gardens and prunes our fruit trees. Also put bricks around our gardens and some small pavers down a narrow strip of earth beside a side path. He is very obliging and is a great help to me, as I now find it a bit hard to bend over to tend to my vegetable patch. I used to work as a Manager and I would have no problem in employing Dan. Yours Sincerely,
The cost of our service will depend on a client’s program and funding package. For some programs there may be a small gap payment, while for other programs there may be none. We can guarantee that unlike other Home Care providers we have no hidden extra fees. To learn more about how much your service may cost, please get in contact with our local team on 1300 770 118 and they will be happy to discuss.
Our Care team works with you to build a schedule with choice and options. We do this by working with you to build a roster, that suit you and your family best, in line with home care worker availability.
We at HSS, know how important consistency and regularity is to how you receive your home care services. This is why we work with you to find the right Home Care worker, one which you can build rapport and how is best suited to undertake your home care requirements. Our Care team also work with you to build a schedule by giving your choice and options. We do this by working with you to build a roster, that suit you and your family best, in line with home care worker availability.
Once a roster has been worked out, we will provide this to you on a regular basis, so you know who is coming and when.
Our Home Care team will work with you to build a team of local home care workers, who are great at what they do, as well as knowing your needs and requirements inside and out. Once we have worked out with you, who the local members of your Home Care team are, we will send you a schedule so you know who is coming and when.
Yes, this is possible. If you are currently unhappy with your Home Care provider and would like to switch to New South Wales HSS, we can guide you through this process. To learn more call our local team on 1300 770 118.
Yes! Here at New South Wales HSS unlike other providers, we don’t believe in national call centres. When you call us, you are put through to our local team of Care Managers who will be happy to chat.
Our Home Care services support people in the Coffs Harbour, Bellingen and Nambucca areas.
City of Coffs Harbour suburbs:
Bellingen Shire Suburbs:
Nambucca Valley suburbs:
We employ over 70 qualified and experienced staff with a broad range of skills who are committed to providing the highest standard of care. Our team love what they do and are devoted to ensuring that clients are valued, live independent lives and have the opportunity to participate fully in community life.
Founded by Trish Plunkett in 1991, NSW HSS owes its success to Trish’s dedication and desire to make a difference in the lives of others in the community we serve. Trish has always believed that better outcomes of care where possible could be achieved when people are given the choice to be cared for in the familiar surroundings and comfort of their own home.
We are pro-active regarding cultural diversity, using a holistic approach to ensure effective and relevant service delivery or support. We acknowledge that cultural diversity goes further than knowing the values, practises, beliefs and customs of a person. It also relates to one’s religious affiliation, sexual orientation, gender, age and disability status.